- Find out why traditional IT self-service portals have failed to deliver the expected benefits
- Discover new smart technologies that offer a better alternative to self-service portals
- Get top tips for ensuring that new self-service capabilities drive better employee experience and boost agent productivity
- Experience best in class customer and employee engagement and service solutions from Freshworks
If you are an IT decision maker, this event is for you! Register to attend if you are a
CEO/CIO/CTO; IT Director/Manager/Head; Digital strategy professional; Contact/Call centre director or manager; Head of Customer Experience; Head of Technical Support
Agenda
Keynote - Trends in IT Self-Service and Better alternatives to self-service portals, to drive employee experience and agent productivity
Rohitkumar Nair, Director, Segment Marketing, Freshworks
Interactive Discussion
James Francis, writer and ITWeb Brainstorm contributor
Rohitkumar Nair, Director, Segment Marketing, Freshworks
About Freshworks
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We believe your business deserves better software – software that’s ready to go, easy to set up and use, and requires minimal customisation – backed by our world-class support. Today, over 40 000 customers trust our software to run their business.
Visit: www.freshworks.com
