IT Predictions 2021
The top priorities for CIOs this year


28 January 2021 | Online
A complimentary ITWeb webinar brought to you in partnership with Freshworks

Register for the Webinar

Date: 28 January 2021

Time: 11:00 (GMT+2)

Duration: 1 hour

Discover the top IT trends and priorities for global businesses in 2021

The events of 2020 challenged business leaders globally like never before. Freshworks, in partnership with ITWeb, invites you to join this IT Predictions 2021 live webinar to get a deeper understanding of the dynamics that will shape 2021, and explore how to harness disruption to drive meaningful change and growth.

During this webinar, our IT practice leaders will discuss the most important trends and expectations of IT's 2021 agenda.

We will analyse results from the Hackett Group's Key Issues Study on current industry progress and results. Discover the global research findings about industry leaders’ most important IT function objectives for 2021, the most common IT transformation initiatives planned for 2021, top KPIs for 2021 and the most common hurdles to IT transformation.

Learn how IT’s value contribution has changed and what factors could set the IT organisation up for failure in 2021.

Our panel will help guide the discussion to shape how organisations will adapt to the aftermath of a year-long pandemic and how that impacts the workforce and the IT operating model. We will also update adoption levels and impacts of digital tools and technologies.

Why should you attend?

Attend this enlightening event to get insights into the

  • Most important IT function objectives for 2021
  • Most important IT transformation initiatives planned for 2021
  • Hurdles to IT transformation in 2021 & how to overcome them
  • KPIs that IT teams plan to focus on in 2021
Who should attend?

If you are an IT decision maker, this event is for you! Register to attend if you are a

CEO/CIO/CTO; IT Director/Manager/Head; Digital strategy professional; Contact/Call centre director or manager; IT Service Desk Head/Lead/Manager; Head of Technical Support

Attend this Freshworks webinar to discover the top trends and expectations on IT's agenda

Register for your complimentary slot today!



Welcome and Introduction by MC


Freshworks keynotes speaker


Q&A Session


Closing and End of Webinar

Expert presenters

Register now!

Register for your complimentary slot today!