Articles about ITWeb CX Summit 2023

CX – where people and technology meet

Clint Payne of Upside Down CX opens ITWeb CX Summit with a keynote on the synergy of people and technology in building CX.

ChatGPT: What it really means for customer experience

GenAI's impact on service delivery will be under the spotlight at ITWeb CX Summit tomorrow.

Show me the money: How to secure ROI with a focused CX strategy

At the ITWeb CX Summit next week, Yugeshree Frylinck will share tips on maximising ROI from CX investments.

CX Summit: How Naked disrupted the status quo in insurance

At ITWeb CX Summit, co-founder of Naked Insurance will share how the digital-first insurtech built a data-driven customer experience.

CX teams under pressure to prove ROI, get management buy-in

Discovery Health's head of CX will share his views at the ITWeb CX Summit 2023.

Save the date for ITWeb's CX Summit on 5 October in Sandton

With the theme: ‘Everything, everywhere, all at once’, the event will explore the key issues and challenges facing CX decision-makers.