Articles about WhatsApp

WhatsApp, Teams become go-to means of comms for enterprises

Voice services are rapidly giving way to unified communication, collaborative tools and omnichannel contact centres, says BMIT.

Govt to broaden contact options for national GBV command centre

The Department of Social Development plans to add SMS, Please Call Me and WhatsApp to access its Gender-Based Violence Command Centre in the first quarter of 2025.

How conversational AI is transforming customer service with WhatsApp

With conversational AI integrated into WhatsApp, companies can automate customer service, provide real-time information and even process transactions.

Sinch and SAP Emarsys join forces to elevate customer engagement in the digital era

Sinch’s integration with SAP Emarsys offers a flexible solution that allows brands to tailor messaging to each customer’s preferred channel.

Cape Town intros WhatsApp request line for taxis

The city turns to the instant messaging app to streamline communication with the public transport industry.

Survey reveals popular online news sources for South Africans

The Competition Commission publishes findings of a survey that investigates how South Africans engage with news across various online platforms.

How to simplify customer interactions for happier, more loyal customers

Customers are not forced to endure a customer experience that is characterised by clutter or unnecessary friction, says Kelvin Brown, customer operations executive at Telviva.

The high cost of hidden chats: Regulators crack down on employee messaging

It is vital for employees to understand how to conduct themselves during dawn raids or interactions with regulators. Failure to do so may result in significant consequences for the employer.

Enhancing communication for SA WISPs: WhatsApp now integrated with Splynx

The new version of the Splynx billing software is WhatsApp integration, which expands the system’s functionality in terms of ticketing support, communication capabilities and customer service.

Is there a future for SMS?

The MIRUS messaging platform from Squire Technologies is an all-inclusive, virtualised messaging platform.

WhatsApp privacy policy fails POPIA compliance, says watchdog

The Information Regulator slaps WhatsApp with an enforcement notice, after it discovers discrepancies in how the massaging app applies its privacy policy.

ICASA chairperson talks ‘fair play’ as OTT debate heats up

Engaging sister regulators is key to the issue of over-the-top services, as ICASA’s revised rules must accommodate everyone, says chairperson Mothibi Ramusi.