Quest Software, a global systems management, data protection and security software provider, today announced it has won a 2019 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of the Customer category. This honour demonstrates Quest's exceptional commitment and unique approach to delivering an excellent customer experience.
Confirmit's ACE Awards programme was established in 2005 to recognise outstanding achievement in customer excellence and honours its clients' dedication to using the Voice of the Customer to drive business success. As a 10th consecutive year recipient of a Confirmit ACE Award, Quest continues to demonstrate its dedication to customers, and successful application of its Voice of the Customer program to ensure the company makes better decisions and sees better outcomes. Quest earned the Confirmit ACE Award based on its commitment to addressing customer feedback and taking actionable steps to ensure the company has the most positive customer experience - from a technical support, customer service and licence administration perspective.
"It's rewarding to see that our customer-first culture at Quest and our unwavering commitment to delivering the best customer experience continues to be recognised year after year as a Confirmit ACE Award winner," said Jerid Johnson, senior director: worldwide technical support, Quest Software. "Our customers are one of our most cherished assets and our Voice of the Customer program reinforces our commitment to helping support their business growth."
"We are delighted to honour Quest with a 2019 Confirmit ACE Award," said Ken Ostreng, the CEO of Confirmit. "Customer experience is a critical component of great business decision-making and it is wonderful to be able to recognise organisations that truly understand this. The Confirmit team is proud to work with companies that are committed to customer-centricity across the entire experience ecosystem."
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