CX
25 Feb

The evolution of contact centre metrics: Success in the digital age beyond numbers

By leveraging advanced analytics and sentiment analysis tools, companies can gain deeper insights into customer interactions, agent performance and overall service quality.
Coligo Group
Fintech
Jan 15, 2025

The fintech revolution: How AI and omnichannel are redefining finance

Through the adoption of AI and integration of omnichannel solutions, finance professionals can unlock new opportunities for growth.

Coligo Group
CX
Oct 10, 2024

The evolution of DevOps

Streamlining development in a SaaS environment with omnichannel CRM solutions.

Coligo Group
White Papers
Nov 7, 2023

White paper: Transforming customer experiences

Leveraging the synergy of technology (true omnichannel and AI), customer-centric culture and reachability in the digital age for seamless experiences.

Coligo Group