While many South Africans may be feeling despondent about current affairs and the state of the economy, Roan Systems is doing its part to help its customers beat the negativity.
"We have all been hearing about corruption, our currency depreciation, the water crisis and drought, power cuts, the increasing cost of electricity, and economic depression, to name only a few. At Roan Systems, our passion for customer service excellence always encourages us to give good, solid, valuable advice to our customers regarding their daily printing requirements, whether laser, thermal, line matrix or the like, and our advice is that companies try save where they can," says Neil Burrows, National Technical Manager of Roan Systems.
"A change is as good as a holiday, but that should not necessarily mean new printers. Breathe some new life into the old ones - it's far more cost effective."
He says that maintenance and refurbishment are sensible options, adding years of service to printers. "We have a network in place where we are able to source a large number of spares which enables us to refurbish and repair most printer models, extending the life by at least another 12 to 24 months."
In addition to the company's ability to source spares, Roan Systems offers tailor-made service and maintenance agreements for printers and scanners. The maintenance plans are offered at a fixed cost, and range from full maintenance plans to parts only maintenance plans, labour only services plans or even ad-hoc repairs.
"We customise our service plans to suit the needs and the budget of our customers. That way, worry about breakdowns, the parts, the travel expenses, the exchange rate and all the other negative issues, and our customers have peace of mind knowing that we have them covered," Burrows says. "Even customers who are unsure of their model of printer are covered. They can call our service centre and speak to one of our service advisors who are well trained to provide specific advice once they have all the necessary information."
He adds that Roan Systems offers a complete solution for any printer needs, including laser printers, thermal / label printers, dot matrix printers, line printers, and receipt / P O S printers. In addition, the company provides experienced, trained and certified technicians offering on-site service and fast response times.
Customers opting for the full maintenance plan obtain on-site support, four-hour response time, annual services, all parts and labour, as well as all call out and travel fees as part of the annual, quarterly or monthly fee. Service only maintenance plans cover on-site service, annual services, and all labour.
"If and when our current economic and social climate gets better, everything changes. But right now, it may be the better option for your company to keep and maintain your printer or do a little 'refurb'," Burrows concludes.
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