1. Introduction
The rise of artificial intelligence (AI) as a transformative technology is well documented, with projections of future AI-based technology investments reaching eye-watering values of USD 4.4 trillion. As such, the broad implementation and use of AI (including generative AI and machine learning) seems almost inevitable.
In recent years, organisations have successfully used business process hyper automation (BPHA) – comprising lean methodologies, Six Sigma and business process re-engineering. Today, these principles are being applied to a plethora of new technologies, enabling significant productivity gains.
So how does BPHA fit into an AI-driven world? That’s what we’ll unpack in this short OpEd.
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