IT teams often lack the tools to ensure required network service levels in an environment of ever-increasing user connectivity demands and network complexity. Helpdesk tickets from user connectivity issues pile up while IT struggles to glean insight from network data. When service issues affect user experience, IT often lacks a way to identify root causes and define a course of action to fix the problem.
RUCKUS Analytics from CommScope is a cloud service for network intelligence and service assurance. Powered by machine learning (ML) and artificial intelligence (AI), it helps you get the most from your RUCKUS network. The service gives IT comprehensive visibility into network operations. It accelerates troubleshooting and helps IT teams meet their network service level agreements (SLAs).
The service identifies service assurance incidents, classifies them by severity, traces root causes and makes specific recommendations for remediation. It automatically monitors network health relative to configurable thresholds. Advanced client troubleshooting and incident analytics give IT teams the power to address service issues for individual users and devices. RUCKUS Analytics works with your RUCKUS network to allow it to self-validate – without the need for overlay sensors. You can identify and address many service issues before they even affect users.
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