Customer Service of the Future

How to stay ahead in the age of immediacy

Date: 16 August, 2022
Time: 11:00
This is an online event

Companies that perform better know their customers better.

Customers’ expectations have changed. Covid and smart delivery management made customers the centre – goods meet them where they are – at home, in their cars and in 60 minutes or less.

Heightened customer expectations with increased competition means that every company needs to do better.

But this isn’t as easy as it sounds.

Technologies go wrong and often legacy systems make implementing new technology difficult.

In this webinar, AWS, Salesforce and Synthesis share their tools to overcome obstacles and transform your customer experiences, including Amazon Connect, Salesforce Service Cloud, real-time telemetry and smart chatbots.