Tanya Phillips is an accomplished and enthusiastic leader within the contact centre industry, with over 25 years’ experience. She has held numerous executive leadership roles in both corporate and the BPO/GBS sector. Her experience extends to customer experience and quality management and implementation of new contact centres, as well as improving existing contact centre operations in both an operational and strategic management role, both locally and abroad. Phillips holds an MBA, a formal qualification in HR management and has certification in COPC: High Performance Management Techniques and COPC: Quality Playbook with honours. She is an active participant in various industry efforts and organisations and has won numerous related local and international awards, both individually and as part of the teams she has led.