Register for the Webinar
Date: Wednesday, 8 July
Time: 10.00 (GMT+2)
Duration: 1 ½ hours
How COVID-19 is driving the digital customer experience
The Covid 19 crisis has significantly changed how companies interact with their customers – the transition of human interactions to digital or automated ones is no longer a nice to have, it’s a necessity. But where do you start if you are not already using digital/automated technologies? How do you maintain the human element of customer experience across digital channels? And how do you ensure long-term, sustainable and mutually beneficial relationships with your customers in the future? These are just some of the key questions that will be answered during this webinar.
- To what extent will COVID-19 have a lasting impact on the customer mindset? How will companies’ mindsets need to change as well?
- How has the increase in remote customer engagement changed companies’ thinking in terms of how they deliver their products and services? Will this also impact the products and services themselves?
- Which technologies are accelerating the shift towards the digital customer experience?
- What opportunities are there for increasing customer personalisation as a result of the pandemic?
- How can you improve relationships with your customers post-COVID-19? Using social conversations, data analytics, best practice from other organisations and direct customer engagement to monitor changing customer behaviour and attitudes.
News
Almost overnight, in the space of a few weeks, that future reality became a ‘here and now’, says Pivotal.
The COVID-19 pandemic has changed the face of contact centres and catalysed digital journeys, says Pivotal Data.
Agenda
Agenda
Welcome
Sponsor Keynote & Case Study
Karl Reed, Executive: Solutions, Pivotal Data
Panel Discussion
Nicki Hill, Head of Innovation and Customer Experience Delivery, DirectAxis
Karl Reed, Executive: Solutions, Pivotal Data
Q & A
Close
