Steve Towers is passionate about helping people and businesses transform to better ways, with happier lives. Whether that is individuals, teams, or companies, he applies proven and tested methods from the very best individual and corporate achievers to help you codify your success, happiness, and future.

He was recently named as one of the 30 most influential Global Customer Service Experts in 2021.

Steve is an experienced business transformation leader with over 40 years of success in driving and achieving organizational goals in both the private and public sectors in various key 'C' leadership and top-level consulting positions. He is recognized across industries including BPM, EA, CX, and LSS.

He founded the BP Group in 1992, with which he developed the world's first and premier network for BPM & Customer Experience professionals which is now In 124 countries with 130K+ members and affiliate offices in 13 countries.

Earlier in his career, Steve worked for Citibank, leading restructuring and business process transformation programs in the US, EMEA, and APAC.

He is an Advisor to global leadership teams and sits on the steering groups of several leading companies. He is also a start-up investor and Board member to several innovative SAAS companies.