Grace is a results-driven professional with over twenty years’ experience in translating business vision into client value. Managed multi-disciplinary Client Services teams and held senior management roles across industries, including various financial institutions, FMCG and Automotive. At the Johannesburg Stock Exchange a key focus is to lead and direct a diverse team of professionals to new levels of success by developing and delivering operational efficiencies and innovations to improve the overall client experience, using a combination of process and technology solutions and tools. Proven ability to contribute to a company at both operational and strategic level when delivering people, client, and operational management strategies. Adept at service, operations, relationship and stakeholder management, employee engagement, change and business transformation.