Speaker

Poppy Tshabalala

vice-principal: ICT & CIO, University of South Africa

Poppy Tshabalala will be speaking on the following topic:

11:00
Case Study Upgrading your operational model to align to the needs of the digital customer

  • Utilising Omni channels to engage the digital customer
  • How to deal with the new digital customer
  • How to train and skill/upskill your staff for the adoption of technology enhanced interaction with the digital customer


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