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Deon Scheepers

Regional business development manager at Interactive Intelligence Africa.

Deon Scheepers, Interactive Intelligence Africa’s head of Sales and Business Development, is a man of many talents. Over the course of his 29-year career, he has successfully tackled a number of varied roles across the management, sales and technical arenas – something that looks to serve him well in a challenging new position. Scheepers’ career started at Telkom, where he was part of the team responsible for deploying South Africa’s first-ever digital network. He then went on to join Absa in the role of a senior network architect, and oversaw the development of the bank’s first contact centre. Scheepers joined ATIO in 1998, where he was later appointed head of Technology and Strategy, assuming responsibility for the strategic positioning and growth of the company’s business within the contact centre, unified communications, managed services and cloud computing markets. Scheepers has become one of the most widely respected voices in South Africa’s ICT industry, and provides widely read articles and papers to leading magazines and newspapers in his limited spare time.

Articles

5:00
IOT
Apr 24, 2019

AI reshapes CX in the age of digitisation

A multidimensional approach to CX design is needed, where AI sits at the heart of a contact centre's CX capabilities, says Deon Scheepers, customer engagement executive at Pivotal Data.

4:40
CX
Mar 27, 2019

Transform big data into actionable insights

Implementing intelligent technologies empowers contact centres to accommodate shifting consumer engagement preferences, says Deon Scheepers, customer engagement executive at Pivotal Data.

3:20
CX
Nov 8, 2013

Getting closer for greater business benefits

Proactive customer communication is the new route to effective customer interaction, says Deon Scheepers, strategic consultant EMEA at Interactive Intelligence.

4:40
CX
Jul 29, 2013

Smart interactions

A new kind of customer engagement is required in the form of smart, connected interactions.

2:20
Customer service
Jul 10, 2013

'Get it right first time' customer service

Agents need access to systems and processes that enable them to easily access information and handle unforeseen circumstances, says Deon Scheepers, strategic consultant - EMEA for Interactive Intelligence.

4:10
CX
Jun 13, 2013

Score one for contact centres

It is vital to look at the metrics when analysing customer experience, trends and staff planning.

4:10

The way forward

Enterprises must look to all-inclusive unified communications to handle their communication traffic.

4:10
TechForum
Apr 1, 2013

Unified communications: the way forward for enterprises?

Enterprises must look to a more streamlined and all-inclusive way to handle their communication traffic, says Deon Scheepers, regional business development manager at Interactive Intelligence Africa.

4:30

Three elements of workforce optimisation

Enterprises can optimise their workforce by making use of analytics, quality management and workforce management.

4:00
Cloud Computing
Feb 5, 2013

Building long-term cloud cover

Moving the contact centre operation into the cloud isn't a decision to be undertaken in a hurry.

4:30
Cloud Computing
Jan 14, 2013

Cloud risks 101

What are the advantages and disadvantages of moving to the cloud, and is it safe?

4:20
CX
Sept 26, 2012

Social support

A realistic look at social media and the contact centre.