Peter Flanagan is director of Intelleca. Born in Zambia, Flanagan has more than 10 years' experience in the local contact centre market. When not servicing clients in this sector, he is a keen environmentalist.
Articles
Companies should maximise the relationship with existing customers to extend the number of products and services they buy.
Fast-forward to a time when the dynamic contact centre is firmly entrenched in business.
Contact centres must assess their existing capabilities before becoming dynamic.
Co-ordinating the contact centre enhances customer service and return on investment.
The dynamic contact centre is not a technology fad, but a vendor response to customer requirements.
The dynamic contact centre helps businesses respond to the changing dynamics of customer service and sales.
The contact centre suite is the best way of merging the disparate requirements of consumers and management.