Improving customer service operations is a change management process that requires co-ordinated effort across people, processes and technologies, says Milan Kumar, VP of Global Delivery at Nihilent Technologies.
A data warehouse allows investigation of corporate data from several perspectives, uncovering key insights that drive corporate decisions, says Jay Shah, associate VP at Nihilent Technologies.
Often referred to as the new Internet by enthusiasts, this technology may cause massive disruption in sectors like finance, says Yogesh Singh, Head, Fintech and Managed Services, Nihilent.
The success follows a long journey of almost three years, culminating in the release of new products to Nedbank's corporate and business banking clients.