Johannesburg, 31 Mar 2014
The driving force behind Euphoria (www.euphoria.co.za) was the passionate belief that PBX customers deserved much more than the available services offered at the time. The company envisioned a transparent, simple and cost-effective solution to a problem experienced by many small businesses when considering on-site PBX systems: few good choices, getting locked into long-term contracts, high costs and poor service. It believed that a great communications solution was possible and dedicated its resources to design a product that would be nothing short of revolutionary.
Today, Euphoria is an information and communications technology company that provides an innovative Voice over Internet Protocol (VOIP) communication service to SMEs.
The Euphoria system comes complete with unique reporting software that provides a customisable dashboard-view of your business which allows you to do cost comparisons and change voice automated messaging, to mention a few. The company has found a growing market of smart business owners, discontented with their existing PBX systems, who have been looking for exactly such a solution.
Why and how did business telephony requirements evolve?
The switchboard system
This system allowed customers access through a controlled, central hub which would be directed manually. The switchboard system required manual switching which resulted in errors and therefore frustrated customers. Increasing the number of users involved a complex process and along with the maintenance and technical support needed, it quickly became a financial burden.
The PBX system
The PBX system simplified the manual processes into an automated and cost efficient structure, operated by the business itself. However, this kind of telephone system requires a large investment in hardware and set-up costs. Technical support and maintenance added to the business costs.
The VOIP system
Cloud PBX changes the game by introducing a software infrastructure and off-site hosting at a lower cost than physical PBX systems. Today, business owners are converting their systems to decrease telephone costs and to enable self-management of their system with full control over costs. The adoption of new technology tends to be slow at the beginning until the knowledge gap is closed. The benefits of cloud communication far outweigh any resistance to change.
Why you should switch to cloud telephony?
The advantages and inherent benefits of cloud telephony for small businesses are immediate from day one. There are no maintenance and running costs involved as there is no physical hardware on the premises. The cloud subscription model means you only pay for what you need and allows you to increase your requirements as your business grows. The automation functionality of the cloud-based system means lower costs and higher efficiencies, while giving business owners direct access and agility to respond to changing demands. The transformational quality of Euphoria's cloud telephony system is the centralised, consolidated view of the business costs in real-time.
Euphoria offers technical expertise and on-going support that is affordable and reliable. The company takes the time to understand your business and telephony needs so that the cloud-based solution is set up to support your unique and specific requirements. Our transparent and user-friendly reporting comes with all the customisation built-in and can be initiated at the click of a button. Cloud telephony offers scalability, financial consolidation, immediacy, cost savings and higher efficiencies. Euphoria is dedicated to providing ground-breaking, cost-effective telephone and PBX solutions to your business.
Euphoria Telecom: Pioneering business communications
Web: www.euphoria.co.za
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