Navigating the journey to next-gen customer service with GenAI
Too often, companies attempt to leap directly to sophisticated chatbot implementations without laying the proper groundwork, says Kevin Staples, specialist software engineer and CEO of BBD Group.
SA telcos fail to deliver customer satisfaction on social media
The local telecoms industry continues to battle to resolve customer complaints posted across social media platforms, with a negative sentiment of -87.7%.
Duxbury Networking celebrates 40 years of innovation
Duxbury Networking reinforces its commitment to customer satisfaction by prioritising technical expertise over sales, with more technical personnel than sales staff.
The .ZA Domain Name Authority tackles the challenge of website spoofing and increasing local domain name registrations, amid its efforts to become a smart regulator.
The Paratus differentiator with its Starlink service offering is that it provides continuous technical support with a ready supply of equipment in Maputo.