GenAI overcomes barriers such as low customer satisfaction rates and long wait times, says Amdocs director Tom Byrd.
Ports around the world are fast-tracking digitisation for greater efficiency, safety and cost savings, says Darren Morgan, COO at Comsol.
Generative artificial intelligence will be a transformative force in South Africa’s logistics sector, solving longstanding challenges.
Customers are not forced to endure a customer experience that is characterised by clutter or unnecessary friction, says Kelvin Brown, customer operations executive at Telviva.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
Specialised, integrated ERP systems designed for manufacturing can elevate smaller operations into competitive, future-ready factories, says Devon Rimmington, director at Brilliant Cloud
The implementation has reduced ATKV's month-end reporting time, enhanced financial transparency and allowed teams to access financial data via mobile devices in the cloud.
Artificial intelligence offers a nimble solution to the customer service crisis in South Africa, even for the Department of Home Affairs.
Altron HealthTech will soon launch HealthONE Enterprise, which provides a patient-centred approach to managing the entire employee or patient healthcare journey.
wEquipu is driving adoption, raising awareness of the advantages, helping companies in Africa migrate to Google Workspace and offering support and cost benefits.
Black Friday can be chaotic for warehouses, with skyrocketing demand adding intensified pressure and logistical challenges, says Rina Redelinghuys, customer services executive at Cquential.
The new response system helps to streamline workflows, strengthen resilience and improve safety for more than 1 million people in Northeast England.