Data silos can hinder channel integration, leading to fragmented CX and lack of personalisation, says Charlene George, sales director at Connect SA.
Customers are not forced to endure a customer experience that is characterised by clutter or unnecessary friction, says Kelvin Brown, customer operations executive at Telviva.
The upgrade leverages AI-driven insights to monitor device behaviour, proactively identifying and mitigating potential security vulnerabilities.
The financial toll of cyber crime can be divided into direct and indirect impacts, says John Mc Loughlin, CEO of J2 Software.
Specialised, integrated ERP systems designed for manufacturing can elevate smaller operations into competitive, future-ready factories, says Devon Rimmington, director at Brilliant Cloud
It is essential for companies to monitor network path and web application performance, says Tyron Silk, solutions architect, pre-sales at CASA Software.
Category managers need advanced support to stay ahead in modern retail, says Linda Mandyu, client success manager at the Argility Technology Group.
Black Friday can be chaotic for warehouses, with skyrocketing demand adding intensified pressure and logistical challenges, says Rina Redelinghuys, customer services executive at Cquential.
The research reveals that on average, 30% of data is lost forever following a successful ransomware attack, says Byron Horn-Botha, business unit head at Arcserve Southern Africa.
Achieving consistent high quality service outcomes requires deep application monitoring across every customer journey, says Christopher Moreland, senior pre-sales solutions architect at CASA Software.