BPM critical for business health, service delivery success
Business process management ensures that your business processes align with the goals of the company, says Charl Kleynhans, senior manager: Business Improvement and Project Management at Altron FinTech.
Cloud Essentials is committed Microsoft Partner Pledge signatory
The company overhauled its internal performance management process to promote skills growth in specialist areas and give recognition for technical certifications.
More customer touch points can foster insurance personalisation
Insurers must shift from transactional interactions to personalised touch points that enhance the customer experience and build long-lasting relationships, says Annalie Terblanche, COO at SilverBridge.
Using CRM to boost remote sales teams’ performance, buy-in
CRM systems maintain cohesive collaboration even in the absence of face-to-face interactions, says Mark Annett, head of CRM sales and consulting at Camsoft Solutions.