Management consulting firm McKinsey’s three horizons of growth framework is a pragmatic template from which to plan sustainable business growth.
Passive BI is being overtaken by active intelligence − a state of continuous intelligence, where technology and processes support the triggering of immediate actions.
A diverse set of social and technological actors is required to maximise the humanistic and instrumental benefits of robotic process automation.
Companies reconsider traditional approaches to data analytics, as they recognise the positive influence artificial intelligence and machine learning can have.
To take control of data privacy, companies must overcome the challenge of exponential data growth to discover and accurately classify all sensitive and personal data.
Buy-now-pay-later services increase in popularity and valuation, as the low-cost, multiple-instalment appeal of BNPL results in an astounding increase in such payments.
Data self-service is undoubtedly key to business agility, but the process must start with building a solid data culture in the organisation.
The increasing innovative use of artificial intelligence and knowledge management will ensure an integrated organisational capability in Society 5.0.
SA, and possibly Cape Town in particular, can become Africa's Silicon Valley, but we need to create an eco-system of support for all internet of things start-ups.
The management of the data landscape can quickly become a nightmare for even the most dedicated and skilled teams, due to the vastness and implications of the task.
The evolution of AppSec maturity is accelerated through tech deployments and requires a combination of automation, capabilities, people, processes and culture.
Customer experience, customer engagement, customer, customer, customer – the future of the contact centre pivots around people.
Companies should periodically re-evaluate their data warehouse approach and methodology, while avoiding the rabbit-hole of technology evaluation and selection.