Companies should avoid putting all their eggs in one basket.

The success of a solution is dependant on having the right skilled people maintaining the system.

Companies with many machines can look to outsourcing to manage these.

Developers recoil at the thought of documenting their work.

Despite economic uncertainty, companies still look to upgrade legacy systems.

The dynamic contact centre is not a technology fad, but a vendor response to customer requirements.

The adoption of open source should be a long-term focus.

Operational business intelligence is not only meant for BI specialists, but for executives and managers.

Misconceptions exist that inhibit the adoption of contract management software.

A broad spectrum of best practices should be adopted for enhancing energy efficiency.

SIS describes a system's ability to keep a single copy of content that can be shared by many users.

Supply chain management systems with BI facilities help monitor the provision and consumption of supplies.

Virtualisation separates the logical layer from the physical layer, simplifying the tasks associated with storage.