Optimise agent performance in a real-time world to make the contact centre more efficient.
Workforce management needs process definition and organisational consideration.
Gear up for cloud computing with a multi-tenant network.
Mitigate risk by limiting an organisation's exposure to a single vendor's decisions.
The IT management expert's perspective on the real advantages of virtualisation.
Disaster recovery is part of a broader view of business continuity.
There are six areas to watch when selecting cloud partners and services.
Cloud computing offers businesses flexibility and scalability at an attractive price. Unless you make the wrong decisions.
'Texting' plays a crucial role in preventing crimes and enforcing the law.
A systematic approach is required to stay ahead of the threats that exist in the application space today.
New answers to an age-old question.
Can companies meet regular corporate governance standards in the cloud?