Revolutionising BFSI: The emergence of conversational banking in the digital age
By leveraging AI and machine learning, banks can interact with customers in real-time through their preferred communication channels: chat, voice or text.
Kickstarting an AI initiative in your organisation
Altron has developed five steps to help companies initiate a successful and growth-focused AI initiative, says Paul Morgan, head: data, analytics and AI at Altron Karabina.
ICT pundits want to hear concrete plans during #SONA2024
While president Cyril Ramaphosa has not shied away from talk about the potential of the ICT sector, pundits aren’t too optimistic about expectations of tonight’s address.
SONA, government, private enterprise and crossing the digital divide
Digital services have been instrumental in helping make SA’s digital future across all levels of society a reality, says Tumi Sekhukhune-Chamayou, chief enterprise business officer at MTN.
Data can provide a variety of 'golden nuggets' that will allow retailers to stay ahead of customer demands – and competitors, says Nicole Adriaans, business executive: Data & Analytics at iOCO.