Navigating the journey to next-gen customer service with GenAI
Too often, companies attempt to leap directly to sophisticated chatbot implementations without laying the proper groundwork, says Kevin Staples, specialist software engineer and CEO of BBD Group.
Pinnacle adds value to partners, clients with AI-focused strategy
The company's new AI-focused services division aims to help businesses navigate the evolving artificial intelligence landscape, says Tim Humphreys-Davies, CEO of Pinnacle.
The .ZA Domain Name Authority tackles the challenge of website spoofing and increasing local domain name registrations, amid its efforts to become a smart regulator.
Naz Consulting International debuts digital marketing package for SA small businesses
The subscription-based service offers e-mail marketing, analytics and reporting, basic and local SEO, social media management and corporate identity refreshes.