Discover the basics of forecasting, what the most common challenges are in WFM, as well as the best practices for contact centres to tackle those challenges.
When forecasting demand in a contact centre, back office, or branch or retail organisation, you can draw on a number of techniques from mathematics and statistics. However, those forecasts can’t account for all possible scenarios.
“Workforce Management AI-Based Forecasting For Dummies” is an easy-to-understand guide that covers:
- How forecasting accuracy generates more value and drives business results up;
- A walkthrough of a selected set of forecasting models;
- Explaining how to assess the value of each model; and
- How costs can be incurred due to inaccurate forecasts.
Discover the substantial advantages of putting forecasting in the context of AI with this in-depth eBook, and learn how you can utilise these techniques in your organisation through several customer stories.
Get your free copy today!
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