In the past, the role of IT leaders was to keep organisations running smoothly, while juggling the multiple tickets received by the helpdesk, and managing the slew of disruptions IT operations faced each day.
But today’s companies expect IT to not only deliver the scale and pace needed to achieve their business goals, but to also enable a modern workplace environment for their workforce.
According to Freshworks, there has been a massive shift in how people view experience these days. Organisations across the board are pushing beyond excellent customer experience (CX) only, and looking to delivery of exceptional experiences to their employees too.
These efforts aim to respond to employees’ new, evolving, and often unfulfilled needs, to bring them ‘employee delight’, which, in turn, helps them achieve their desired outcomes.
With this in mind, Freshworks, in partnership with ITWeb, is hosting a webinar, titled Keeping the `lights on’ vs delivering employee delight, ITSM in 2022 and beyond.
The webinar, to be held on 22 February, will help attendees discover how IT leaders can make the leap from being `tech leaders’ to being change makers who deliver sustainable competitive advantage for their business.
Subhashree Veeraraghavan, product marketing manager at Freshworks, will discuss ITSM in 2022 and beyond; the top technologies and the transformation agenda; enabling employee retention and experience with Freshworks; and, finally, will share some highlights from the African Bank case study.
In addition, during the webinar, she will deep-dive into the top objectives for IT leaders coming straight from the Everest Group’s 2022 Key Issues study and navigate through critical areas for technology investment for this year and beyond.
This free-to-attend online event is aimed at IT decision-makers, specifically those looking to improve their in-house IT self-service and employee experience.
For more information and to register, click here.
Share