Verizon grows self-service abilities
Verizon's recent enhancement of online customer-service support tools tracks with independent research that shows more than a third of online consumers strongly prefer to find answers for themselves rather than reaching out for help via telephone or e-mail, reports PRNewswire.
According to a December 2009 Forrester Research report titled 'It's time to give virtual agents another look', 36% of consumers strongly prefer to be self-reliant online.
"If more than a third of our customers also prefer to use self-service tools online to the maximum extent possible and would report a truly satisfying experience, that means we're doing the right thing by enhancing our digital and Web-based self-service channels," says Lou Sigillo, Verizon vice-president of customer service strategy.
MTN intros E-self Care
Ghana's telecommunications service provider, MTN, introduced an electronic self-service platform dubbed 'E-self Care', says Ghana News Agency.
This forms part of innovative telecommunication products and services it plans to roll out for the convenience of subscribers.
The company says E-self Care offers MTN's pay monthly customers (corporate and individuals) and pay-as-you-go customers the convenience of managing their accounts online without necessarily resorting to MTN service centres or calling 111 for help.
Bluelock offers customised cloud computing
Bluelock has released the BlueLock CloudSuite, a comprehensive set of cloud computing solutions, tailored to meet the needs of individual applications, reports TMCnet.
No single cloud computing option will suit all companies. Some require simple cloud computing solutions, while others require complex ones.
BlueLock CloudSuite includes public computing options BlueLock vCloud Express, BlueLock Virtual Cloud Professional and BlueLock Virtual Cloud Enterprise, which offer a range from self-service all the way to tailored enterprise environments.
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