SPI, the African distributor for utility software products and services to the open systems segment of the IT industry and the southern African reseller for Esker, a leader in document process automation solutions, today announced its partnership with Tyco International, one of the world's leading providers of security, fire protection and detection products, to streamline its business processes through document automation via the Esker DeliveryWare solution.
Prior to Esker, Tyco was using a variety of independent solutions to process its internal business documents, which included: sales invoices, pick notes, dispatch notes, purchase orders and remittance advices. However, with more than 100 000 employees worldwide providing vital products and services to customers in more than 60 countries, Tyco realised it would need to centralise this outdated processing system in order to send out more uniform documents, reduce costs and stay competitive globally.
Tyco's offices in North America were already using Esker DeliveryWare, so when the company began searching for a solution to roll out in the Europe, Middle East and Africa (EMEA) region, Esker was approached first. After a full business process audit of the company's current operations was completed by Esker to ensure it could meet all of Tyco's needs, the Esker DeliveryWare solution was installed.
"Esker had been supplying some of our offices for years, so when it came to choosing a globally scalable system, we contacted Esker because we were confident they could provide us with the right solution and level of support," commented Bhaswar Ghosh, Senior Business Analyst at Tyco International.
Now processing over 600 000 documents annually through Esker DeliveryWare, Tyco has more flexibility and control over the way it communicates with its customers and business partners and can use the same templates in all of its offices, ensuring customers receive the same presented document regardless of where they are in the world. In addition, Tyco was able to reduce the number of companies it deals with for its automation needs, significantly shrinking its running and support costs. "We have gained a more uniform brand identity, reduced our running and support costs, and made improvements in the response time from customers to pay," continued Ghosh.
"We are delighted to be working with Tyco and look forward to helping them to automate 100% of their documents," added Alistair Nicholas, Managing Director of Esker Northern Europe. "The Esker DeliveryWare solution has been specifically developed with customers such as Tyco in mind. The main aim of this is to help simplify deployment and ongoing management, while keeping the cost of ownership to an absolute minimum.
"In light of the difficulties that businesses continue to face in the current economic climate, it is important to ensure that companies are aware of the latest cost-saving technology. Esker DeliveryWare provides businesses of all sizes with a flexible and cost-effective solution to solve their document process automation requirements and brings together every aspect of document process automation into a single solution, thus reducing the use of paper within business processes," concluded Nicholas.
For further information, please contact Chris Anderson at tel. (+27) 11 234 1560; fax (+27) 11 234 1387; e-mail chris@spi.co.za.
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