Think like a consultant - deliver like a tech.
This is a technician
* Responds to customer requests for on-site troubleshooting;
* Installs and configures new equipment; and
* Performs upgrades and repairs.
Even though their engagements with customers tend to be fairly limited and case-by-case, technicians' services are vital to keeping customers happy on a long-term basis.
This is a consultant
* Focuses on building long-term relationships;
* Understands the customer's business and industry; and
* Recommends IT solutions and services.
In a way, a consultant's responsibilities never truly end: he or she has to understand what makes each customer tick and always stay ahead of the latest business and IT trends.
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