Johannesburg, 25 May 2010
Swift Consult, in the IT services business for over four years and with a focus on the SME market, has implemented Kaseya's automated managed services solutions with highly positive outcomes for the company and its customers.
Swift Consult specialises in technology solutions for the SME market. It makes use of enterprise level processes, methodologies and technology and applies them to its clients. The company provides 24/7 support, as well as acting as a “Virtual CIO” for many clients. Swift Consult takes care of all client vendor management, and makes sure their infrastructure is stable and cost-effective.
With a successful business to date, FJ Oosthuizen, Managing Director of Swift Consult, explains why he chose to go with Kaseya: “Kaseya's automated managed service software allows us to support a lot more users per technician. We don't believe in having desktop technicians or first line 'techies'.
“All our engineers are highly skilled, and have more than 10 years of experience. We feel it's better to have five brilliant technicians than 20 mediocre ones. This automated desktop management fits right within our strategy to provide proactive support, at any time, from anywhere.”
Like many of the smaller IT service companies that have moved to the Kaseya solution, Oosthuizen has tried other ways of automating services in the past, but none suited its customers or the business as a whole.
“Obviously, one of the key benefits of using Kaseya's solutions is time-saving definitely, although the most important aspect for us, is client satisfaction. We are extremely proud of our service, and that is what makes us unique. We give clients our cellphone numbers and accept calls 24/7. That is what we do. A lot of smaller companies pay for IT related items, without really knowing what they are paying for. We guarantee our service. So we'll actually start paying our client if there is a problem we can't resolve. I believe that is just fair. Show me another company in South Africa that has so much self-confidence in their service and abilities,” says Oosthuizen.
Swift Consult has implemented the Kaseya 2.0 platform at one of its biggest clients. According to Oosthuizen, the rollout was very easy, and the company now has Kaseya's monitoring set-up as well. Clients are realising that this remote support is much faster, and more effective than the old way of doing things.
According to Jacques ven der Merwe, Kaseya's SME manager in South Africa: “Swift Consult is truly using our solutions to the best advantage. It is hugely satisfying to see businesses, quite literally, embrace what we offer and see the potential across their companies and clients.”
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