Johannesburg, 25 May 2009
Software AG, the world's largest independent provider of business infrastructure software, announced that Central Banco Universal, a leading regional bank in Venezuela, with more than 85 branches and 1 300 employees, has chosen Software AG's webMethods Business Process Management suite to optimise the bank's business management.
Central Banco Universal has automated its credit card claims processes to provide a more efficient service to its customers and increase its competitiveness. The new flexible processes also allow the bank to swiftly comply with new regulations affecting the financial services industry.
Major benefits include:
* Up to 60% more claims processed
* Automatic alerts to prioritise tasks
* Easy integration of manual tasks
* Full process control
* Greater customer satisfaction
"We chose Software AG because it is a leading company in BPM technology. Their experience and costs were very important to us and were determining factors in making this decision," stressed Roberto Del Pino, Quality and Process Manager of the Central Banco Universal.
With the Software AG solution, the company is able to prioritise and process claims and tasks in a more organised way, controlling all claims, from start to finish and significantly improving its service to customers.
Looking towards future plans, Central Banco Universal plans to optimise more business processes and continue working with Software AG as a partner.
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