The South African Institute of Chartered Accountants (SAICA), which has over 30 000 members, uses the Striata eBilling Suite for the delivery of its electronic invoices and statements, resulting in significant savings on paper, printing and delivery.
"The Striata eBilling Suite allows for the immediate delivery of member invoices through a more cost-effective channel," says Alison Wright, Managing Director of Striata, specialist developer of e-billing and e-marketing software. "Automating the e-billing process has already provided the institute with an impressive return on investment."
A key benefit of Striata's eBilling Suite is its detailed activity reports, which provides SAICA with valuable information regarding delivered and undelivered statements. This enables SAICA to maintain the integrity of its member records by providing immediate reports on failed deliveries.
"SAICA currently distributes approximately 4 000 member statements per quarter, and is achieving a phenomenal 98% delivery rate by e-mail," says Wright. "The eBilling Suite has proven itself to be an efficient and cost-effective means of communication for SAICA."
In addition to the member statements, SAICA sends out daily seminar invoices, amounting to approximately 5 000 e-mailed documents per month.
The e-mail invoices are almost identical in appearance to their print counterparts, allowing SAICA to maintain its brand integrity.
Concludes Wright: "Electronic communication is the best way for the institute to interact with its members, and the majority of members will have an e-mail address, and we expect the adoption of e-billing among members to grow."
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