SA Tool signed up with Kerridge Commercial Systems (KCS) for K8 ERP in 2011. In the past five years, SA Tool has grown substantially and has benefited greatly from the K8 ERP system; improved stock management, elimination of manual processes and quality support are just a few of the benefits it has received from K8. In 2014, it moved from an on-premises server to the KCS Cloud platform.
SA Tool supplies some of South Africa's largest and most prestigious industrial and construction firms. Many of SA Tools' customers have a requirement to call off on existing contracts, as well as get accounts information, such as statements, at the push of a button. K8 Web Builder's integrated customer portal and Web store allows SA Tool's customers the freedom to order, review and pay at their convenience. SA Tool benefits from the accuracy of electronic data and a lower staff cost due to the automation and integration.
SA Tool chose K8 Web Builder for its online selling capabilities and integration to K8 and the fact that there is no third party upload into other software; K8 Web Builder is a live interface with the K8 ERP System. "The ability to maintain your own e-commerce Web site adds a lot of value, as business owners are not dependent on another company to make changes for them," said Lawrence Grobbelaar, IT Manager, SA Tool.
Utilising the K8 Web Builder platform, customers in outlying areas are now able to place their own orders without having a sales representative call on them, thus making SA Tool more accessible to their customers. Lawrence Grobbelaar commented: "The viewing of the statements, invoices and POD online are a great benefit to the SA Tool customers, as they are able to source their own documents."
Tiaan Grobbelaar, Sales Manager, KCS SA, says: "Our K8 Web Builder is a great, constantly evolving e-commerce product that provides both content management and e-commerce functionalities. We are proud that SA Tool trusted us as to become one of our pilot sites. KCS will continue to develop our Web-based products and our clients can look forward to a measurable ROI from their investment in K8 Web Builder."
Benefits
* Full real-time integration with K8;
* Easy in-house maintenance of Web site;
* Customers can source own account information and pricing;
* Immediate visibility of customer orders; and
* Immediate access to product detail.
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