SA Eagle, the third largest short-term insurer in SA, has selected local process, content and integration specialist, Ovations, to upgrade its workflow management system.
Ovations` custom-developed workflow solution, OvaFlo, will be implemented at SA Eagle`s offices across the country. A workshop was held to define users` requirements and refine the workflow system implementation.
The Web-based OvaFlo framework is fully integrated with FileNet and other business process management (BPM) suites. It will improve SA Eagle`s capability to standardise the formation of automated business processes, eliminate duplication, allow for greater manageability and control as well as minimise fraud.
Mark Neille, general manager, information technology, SA Eagle, says: "Ovations has consistently provided us with a professional service that has met all of our expectations. The new solution will provide us with improved decision-making capabilities, reduce operating costs by spending less time fine-tuning, enhancing and managing business processes."
"To remain competitive, insurance companies must constantly search for new sources of revenue while reducing costs and improving efficiencies. Business processes are key, and process optimisation will yield substantial cost savings for SA Eagle," says George Smalberger, sales and marketing director of Ovations.
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