Digital signage broadcaster and solutions provider, Ethniks Systems, is converting to a SAP Business One financial, ERP and CRM software solution from branded business and technology solutions provider and implementer Lorge.
Implementation of the SAP Business One and Enprise job costing software is under way and Lorge SAP Business One corporate sales manager Alex Viviers said the system will integrate financial, warehousing, distribution, the Ethniks call centre and technical support environment with full ERP functionality.
"The call centre environment and CRM are critical to Ethniks Systems in order to provide the intensive level of support and service required by their customer base," says Viviers.
"When a customer experiences a problem and contacts the call centre, the hardware held by the client will be immediately tracked and verified via serial number. If the problem cannot be resolved in the call centre, the integration of the system with warehousing, job costing and stock enables replacement hardware to be quickly checked and confirmed and a technician to be allocated."
The required hardware is then issued to the technician to take with him to the customer site in order to restore the system by repair or replacement. Viviers added that the SAP Business One system will also automatically capture technician timesheets, control the issue and return of boot stock, and monitor and control the service delivery in the call centre.
The SAP Business One capability to offer Ethniks fully integrated ERP functionality, CRM, activity management, call centre monitoring and job costing will streamline customer interface and service provision.
Ethniks Systems, headquartered in Bryanston, Johannesburg, has points of presence in Cape Town, Durban, Polokwane and Port Elizabeth. The company provides digital signage broadcasting solutions covering consultation and investigation, design, development, implementation and training to major corporate and government institutions.
The SAP Business One system is expected to go live in May 2009.
Share