Jasco has introduced a new partner portal aimed at channel partners and end-user customers of the company's interaction recording and management solutions.
According to Jasco, the portal provides channel partners and resellers with a self-service platform on which they can access product and marketing information. Users will be able to engage with the company through the platform, to place orders, liaise with sales teams and solutions architects, log faults and other communications.
This forms part of Jasco's initiative to provide customer experience through simplified engagement and easily accessible information.
These types of portals are key to supporting partners by enabling them to quickly access any product-related information they require without the need to interact or add delays to customer responses by constantly requesting information or documentation from their respective channel managers, says Cedric Boltman, executive: channel for Jasco Enterprise.
End customers have become more demanding in terms of their expectations from companies providing them with solutions, businesses have started operating on consumer rules - expecting fast, reliable and affordable service with on-demand support, says Boltman.
With the portal, partners are now able to provide customers with solution proposals within a few hours of meeting with them and allowing for a quicker turn around on sales due to faster decision making, giving them an edge on competitors that may be taking a few days to generate similar proposals, he adds.
Also, the ability to update a single interface with new information has made it possible for all partners to access the same information in a single reliable place without the need to search through shared folders or e-mails, notes Boltman.
The design of the portal, specifically around the quoting has been simplified and therefore less complex for training and quicker uptake of quoting capability without extensive product training, he says.
The portal which is now live, will be constantly updated to provide users with the most accurate, up-to-date information available, says Jasco. It will also enable channel partners to log and track their leads, quotes, solution proposals and sales performance, providing them with a valuable sales tool, it adds. Partners will have full access to easy reporting structures to track and manage opportunities, while benefiting from more effective guidance from Jasco's portal and channel managers, notes Jasco.
"Not only will channel partners be able to have full insight into their performance, but it will also free up time for our own channel managers who typically need to follow up manually on sales progress, target chasing and lead generation," says Greg Nicholas, manager: special projects for Jasco Enterprise.
"Jasco channel managers will be able to use this time more constructively, actively assisting our channel partners to close business more efficiently and improve their own sales numbers on the whole.
"This is quite key as it provides our channel managers with a clearer, more defined focus while reducing their more administrative functions of updating quotes." Channel managers and pre-sales engineers are now able to focus their full attention on partners as 90% of the admin work is automated, says Boltman.
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