iPhone and iPad users are experiencing crashes when trying to open links after updating to iOS 9.3. Other users, of older devices, have been locked out of their iPhones completely.
Last week, Apple announced updates to its latest mobile operating system (iOS 9.3). New features include Car Play, Night Shift and updates to the News and Health apps.
However, users have taken to Twitter to bemoan - to the newly set-up Apple support page - a glitch that causes devices to crash every time they try to open a link in Safari or Chrome.
Apple has not officially released a solution to this problem, but is replying to users, asking them to give more details on which devices they are using and what troubleshooting steps they have already taken.
YouTuber Berk Ata "Ozkan made a video demonstrating the problem, and said: "When you long click to open [a link] in the background, Safari crashes. When Google search it doesn't open the link. It also crashes when you click a link in a third party app like WhatsApp."
Password problems
After updating to the new iOS, older device users (iPhone 5S and earlier, and iPad Air and earlier) were prompted to activate their device again with the message: "This iPhone is linked to an Apple ID. Enter the Apple ID and password that were used to set up this iPhone. (j******@icloud.com)"
Users would have to enter the Apple ID that matches the given e-mail address. In some cases this would be impossible because the device is not in the possession of the original owner - either having been passed down or sold.
Apple has released detailed instructions on how to fix this problem. If this does not work, Apple recommends getting in touch with its customer service team.
It is also advisable to not update to iOS 9.3 until the problems have been fixed.
Apple has had glitches with new operating systems before.
Last year, a new feature called WiFi Assist drained users' data by automatically switching to users' data when it was detected the device was experiencing weak or slow WiFi signal.
WiFi Assist was switched on by default and therefore quickly used a lot of mobile data when unsuspecting users updated to iOS 9.
Share