Interactive Intelligence to Livestream select sessions at annual customer, partner conference

Issued by Red Ribbon Communications for Interactive Intelligence
Johannesburg, 04 Jun 2015

Interactive Intelligence Group, a global provider of collaboration, communications and customer engagement software and cloud services, will Livestream select sessions at its annual customer and partner conference, INTERACTIONS 2015, held from 9-11 June in Indianapolis, Indiana, USA.

This year's conference, which is expected to draw 2 000-plus attendees from across the globe, will feature more than 160 sessions delivered by nationally recognised industry experts, senior Interactive Intelligence product specialists, and Interactive Intelligence customers.

The general public can access the following Livestream sessions (all times are eastern daylight time):

Tuesday, 9 June

* 8:15am-8:30am - Conference Kick-off, Jeff Plat'on, Chief Marketing Officer, Interactive Intelligence
* 9:30am-11am - The Convergence of Communications, Collaboration and Customer Engagement, Dr Don Brown, CEO & Founder, Interactive Intelligence
* 11am-11:45am - The Effortless Experience, Matthew Dixon, Group Leader, Financial Services and Customer Contact Practices, CEB and Best Selling Author
* 1:45pm-2:30pm - What's Driving Business Demand for Unified Communications as a Service, Brian Riggs, Principal Analyst, Ovum
* 2:45pm-3:30pm - Do This, Not That - Making All the Right Moves to Fuel Your Contact Centre Strategy and Performance, Chip Funk, Manager, Contact Centre Consulting, Interactive Intelligence
* 3:45pm-4:30pm - How Mature is Your Contact Centre?, Todd Marthaler, Contact Centre Consultant, Interactive Intelligence; Carrie Bleck, Director, Enterprise Solutions, Northwestern Mutual Insurance
* 4:45pm-5:30pm - Big Data Big Promise: Bringing New Insight into Contact Centre Operations, Nancy Jamison, Principal Analyst, Frost & Sullivan

Wednesday, 10 June

* 8:15am-8:45am - Unified Communications and Collaboration - Evolution or Revolution?, Art Schoeller, Vice-President, Principal Analyst, Forrester Research
* 8:45am-9:30am - Interaction Decisions Customer Panel, Ric Kosiba, Vice-President, Sales, Interactive Intelligence; Adam Cincoski, Senior Director, Traffic and Workforce Management, Optum; Scott Fessler, Vice-President, Support Services, North American Bancard; Bob Dobson, Director, Workforce Management, InterContinental Hotels Group
* 10:30am-11:15am - What Every Customer Wants: The Eight Essentials of Service Excellence, Richard Shapiro, President and Founder, The Center For Client Retention
* 11:30am-12:15pm - Process Automation - Doing it MiWay!, Huzair Essop, ICT Solutions Architect, MiWay Financial Services; Fokion Natsis, Head of Sales - Africa, Interactive Intelligence
* 1:45pm-2:30pm - Unified Communications and Collaboration - Evolution or Revolution?, Art Schoeller, Vice-President and Principal Analyst, Forrester Research
* 2:45pm-3:30pm - Getting Answers to Cool 'What-If' Questions with Interaction Decisions, Bob Dobson, InterContinental Hotels Group; Melita Adair, InterContinental Hotels Group; Annie Nokes, InterContinental Hotels Group

The Interactive Intelligence Livestream session can be accessed via the following: http://www.inin.com/resources/register/Pages/interactions-live-sessions.aspx?code=pr.

For the complete INTERACTIONS 2015 agenda, visit http://interactions.inin.com/.

Interactive Intelligence

Interactive Intelligence (Nasdaq: ININ) is a global provider of enterprise-grade collaboration, communications and customer engagement software and cloud services that help customers improve service, increase productivity and reduce costs. Backed by a 21-year history of industry firsts, 22 patents and more than 6 000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability and security. The company gives even the largest organisations an alternative to unproven solutions from start-ups and inflexible solutions from legacy vendors. Interactive has been among Software Magazine's Top 500 Global Software and Services Suppliers for 14 consecutive years, has received Frost & Sullivan's Company of the Year Award for five consecutive years, and is one of Mashable's 2014 Seven Best Tech Companies to Work For. The company is headquartered in Indianapolis, Indiana and has more than 2 000 employees worldwide. For more information, visit www.inin.com.

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Interactive Intelligence to Livestream select sessions at annual customer, partner conference

Select sessions covering collaboration, communications and customer engagement technology, trends and best practices to be Livestreamed on 9 and 10 June.