Hospital incorporates MRO's tech

MRO, a provider of disclosure management applications and services for healthcare organisations, has signed a contract with UC Health University Hospital, says Medical News.

The contract was for MRO to provide ROI processing services to the facility. Under this agreement, University Hospital will incorporate MRO's ROI technology with its existing electronic medical record system.

The new workflow enables the organisation to bring its ROI process in-house and partner with MRO to provide the back-office fulfillment functions.

AuraPortal, a provider of business process management (BPM) software, has partnered with Certis Information Services to sell and support the AuraPortal BPMS solution in the US, according to Environmental Expert.

Certis provides business process improvement and information management solutions to Oil and Gas Exploration and Production companies. The partnership will allow Certis to deliver BPM tools and services as an extension of the current IT data and consulting services they provide.

With the agreement, Certis will be able to distribute and provide services surrounding the AuraPortal BPM software to organisations looking to improve their efficiency and operational discipline.

Interactive Intelligence and distribution and resale partner Amtel are campaigning to lift the vendor's local profile on the back of the New Zealand release of the Interaction Process Automation software, states Reseller News.

The application blends communication with business process automation to allow voice calls, texts, emails, web forms with customer enquiries, and web chats, to be routed to an appropriately-qualified staff member's PC or phone.

The person can be housed in the call centre, or in another part of the business.