Johannesburg, 21 Sep 2011
One of South Africa's leading providers of ICT services and solutions has selected Entuity's Eye of the Storm (EYE) to manage its Hosting Services business.
Entuity is a leading UK- and US-based independent provider of innovative management and service delivery solutions for networks, supporting small, medium and global enterprises.
Its product, EYE, is a comprehensive and tightly-integrated network management software suite that helps deliver predictability and control, enabling companies and system integrators to manage network services and assets, meet service level commitments, and implement best practices in service delivery.
The tool also includes powerful built-in features and modules to view the network from a business perspective, allowing network managers and administrators to spend more time focusing on business innovation.
Gijima's adoption and effective utilisation of EYE means it can now offer end-to-end management of network devices as a service, without the customer having to buy any licences, or dedicate any staff resources to focus on their network. This is in line with Gijima's customer-centric focus.
The implementation of EYE also means Gijima's Hosting Services division is now able to achieve greater control over its network management capabilities, as well as benefit from significant automation improvements that streamline processes by retiring their traditional single function, silo-based monitoring tools.
Built on a future-proof technology platform, EYE enables Gijima to easily and quickly add new customers, prioritise problem resolution to minimise impact on customers, and also maximise Gijima internal staffing, and effectively plan for future customer demand and growth.
For Gijima's customers, says Sakkie Joubert, Gijima's Business Unit Manager: Design and Build, the integration of EYE means customers can now effortlessly determine exactly what network devices are in their network, and most importantly, how they are performing.
"This will enable them to predict and manage their network's performance and build an asset list of all their equipment," says Joubert. "The offering also allows the number of network devices to increase or decrease as the client demands change."
How the solution works is that as events and thresholds are reached, EYE integrates with a service desk (remedy) to log incidents, and seamlessly tasks the relevant support resources to rectify the event or threshold.
"Dashboards are created to customers' specifications, enabling them to view the relevant information at a click of a button, or have the information on display screens, updating as required," says Joubert.
“This provides our customers with the ability to have all the information about their networks in a single repository, while being kept informed on the performance of their network. This is a significant move from how Gijima used to offer its network hosting services.
“In the past, it would manage a network using multiple, disparate tools. The challenge was that the topology picture (what devices were on the network, and how they were connected) was never 100% accurate due to the fact the various monitoring tools were not integrated and did not offer continual device discovery.
“Clients were also unaware of the performance of their network devices, and would often be surprised when something failed. Today, our clients receive performance reports on a regular basis, and are much more informed of the current status of their network devices.”
The implementation of EYE has allowed Gijima to become more proactive than reactive, says Joubert, which makes for a very satisfied client base.
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