Lexmark International (NYSE: LXK) has announced it has been positioned in the Leaders' quadrant by leading industry analyst firm Gartner, in its Magic Quadrant for Managed Print and Content Services1. Significantly, this is the fourth consecutive year that Lexmark has been positioned as a Leader in the report.
Gartner defines managed content services (MCS) as "a comprehensive solution that rationalises, streamlines and optimises business communications inside the organisation by providing customers with consultative help, software, and implementation. In the early stages of maturation, it is tightly coupled with managed print services and focuses on communications inside the organisation."
Lexmark was evaluated on "completeness of vision" as well as its "ability to execute". According to Gartner: "Leaders provide MPS and MCS to a wide range of customers, including the largest and most geographically dispersed, so they must demonstrate a truly global reach.
"They must demonstrate not only the skills to deliver today's MPS and MCS, but also the understanding, initiative and resources to prepare for tomorrow's MPS and MCS. Leaders characteristically augment the full scope of MPS with a wide range of added-value services. As a result, they are frequently shortlisted by large and midsize customers."
Other recent recognition for Lexmark in addition to a Leader position in the Magic Quadrant include the IDC MarketScape, which named Lexmark an industry leader in managed print and document services for three years, and the Quocirca MPS Vendor Landscape positioning Lexmark as a leader for three years.
Within the last 24 months, Lexmark has competed for and won 22 MPS contracts with companies listed on either the Global 500 or Fortune 500 lists, representing new, incremental business to Lexmark. Lexmark also retained existing MPS customers, reporting a 100% renewal rate in 2013.
Lexmark executive vice-president and president of Imaging Solutions and Services, Marty Canning, comments: "We have consistently been a leader in implementations of industry-specific solutions as part of our managed print services offering.
"Our recent software acquisitions, starting with Perceptive Software, expanded our customer solutions to create a managed print and content services portfolio that is unmatched in the industry. We are pleased that Gartner has recognised what we feel is the strength of Lexmark's managed print and content solutions portfolio and are proud to be named as a leader on the Magic Quadrant for Managed Print and Content Services."
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