Frost & Sullivan recognises T-Systems for unparalleled customer value offered to the healthcare sector

Issued by Evolution PR for T-Systems
Johannesburg, 19 Aug 2016

At Frost & Sullivan's 2016 African Growth, Innovation and Leadership Awards banquet, held at The Bay Hotel, in Cape Town, on 18 August, T-Systems was recognised for the unparalleled customer value it offers South African healthcare clients as a managed services provider (MSP). The company was presented with the 2015 South African Frost & Sullivan Award for Customer Value Leadership and was lauded for its automation solutions that support both revenue growth and unified customer experiences for its clients in the healthcare sector.

The award programme - a global best practice programme - is based on Frost & Sullivan's latest independent research consulting insights. Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognises the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.

"T-Systems' solutions simplify and streamline operational processes within hospitals by automating patient and document-driven processes, thus enabling higher efficiency," said Frost & Sullivan ICT Africa Team Leader, Anesu Charamba. "Ultimately, this safeguards revenue attrition and supports an excellent patient experience, providing a longitudinal patient record to support evidentiary documentation regarding diligent patient care."

T-Systems' fourfold customer acquisition strategy incorporates world-class, end-to-end solutions, proactive relationship building with customers, high-quality service delivery with strategies like Zero Outage, and going mobile in order to make information readily available to complete the process chain. Its solutions are built on the popular and ubiquitous SAP Business All-In-One platform, allowing it to offer replicable technology in a cost-effective manner while leveraging brand recognition.

T-Systems currently has seven private hospital groups, a public sector compensation fund manager, a leading medical funds administrator, a public sector healthcare provider, and an accident funds administrator as customers. The company also delivers seamless integration between enterprise management (financials and materials management), employee management (HR management, including time and attendance and biometrics), and patient management (patient administration, billing and clinical records).

Peter Mills, Head of Systems Integration Sales at T-Systems South Africa, added: "Our financial process solutions can reduce discharge time by 50%, lower audit costs by more than 20%, and make operations 75% more profitable through integrated systems and real-time inclusive financials. Our primary care solutions provide access to comprehensive patient information, enabling the formulation of a more informed care plan. In addition, our customers have experienced over 30% lower workforce turnover due to workforce empowerment using the human capital management features of the solution. Materials management features help control the flow of stock through the retail pharmacy."

"The key to strong customer acquisition is relationship building, and T-Systems has long-standing and solid relationships with its customers due to the high level of personal engagement, industry knowledge and the continuous high quality of service delivery," noted Charamba. "All its healthcare projects have been deployed on time and within budgets, forging trust with existing customers. The company has also maintained local relevance by keeping a predominantly South African workforce that has a better insight into the market."

Frost & Sullivan's Best Practices Awards recognise companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research.

Deutsche Telekom

Deutsche Telekom is one of the world's leading integrated telecommunications companies with around 151 million mobile customers, 30 million fixed-network lines and more than 17 million broadband lines (as of December 31, 2014). The Group provides fixed network, mobile communications, Internet and IPTV products and services for consumers and ICT solutions for business customers and corporate customers. Deutsche Telekom is present in more than 50 countries and has approximately 228,000 employees worldwide. The Group generated revenues of EUR 62.7 billion in the 2014 financial year - more than 60 percent of it outside Germany.

T-Systems

Deutsche Telekom considers the European business customer segment a strategic growth area. Deutsche Telekom offers small, medium-sized and multinational companies ICT solutions for an increasingly complex digital world. In addition to services from the cloud, the range of services is centred on M2M and security solutions, complementary mobile communications and fixed network products, and solutions for virtual collaboration and IT platforms, all of which form the basis for its customers' digital business models.

With approximately 47 800 employees worldwide, T-Systems generated revenue of around EUR 8.6 billion in the 2014 financial year.

Since the inception of T-Systems in South Africa in 1997, the company has cemented its position as one of the most successful T-Systems companies outside of Europe. A leading ICT outsourcing service provider locally, T-Systems offers end-to-end ICT solutions in both the ICT operations and systems integration markets. Its extensive portfolio of services covers the vertical, horizontal, IT and TC space. T-Systems South Africa's head office is located in Midrand with another major office in Cape Town, and 20 further representative offices in locations throughout southern Africa.

Frost & Sullivan

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