FrontRange Solutions scoops contact centre award

Johannesburg, 15 Feb 2006

FrontRange Solutions has been named winner of a 2005 Product of the Year award by Customer Inter@action Solutions magazine for its IP Contact Center 5.0 solution.

Customer Inter@ction Solutions has been a pre-eminent publication in the CRM, contact centre and teleservices industries since 1982.

Says Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions: "Each year the magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements.

"FrontRange has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them."

IP Contact Center 5.0 is the latest version of FrontRange`s voice over Internet Protocol-based (VOIP) software suite. IP Contact Center 5.0 features the Quality Management module and integration with other FrontRange product families, including the company`s award-winning HEAT, GoldMine Corporate Edition, and the new IT Service Management (ITSM) modules.

Kevin J Smith, FrontRange Vice-President of Products, says IP Contact Centre 5.0 is a major step in supporting the convergence of voice and service applications and enabling businesses of all sizes to easily and quickly gain the benefits of an integrated contact centre solution.

"Our rapid deployment and reduced implementation costs are key benefits. Customers want a solution that is easy to use without sacrificing power and flexibility," says Smith.

FrontRange Solutions

FrontRange Solutions is the leading independent provider of service management and CRM applications designed specifically for the SME and distributed enterprise markets. Our applications and solutions allow organisations to manage extraordinary customer relationships and provide exceptional service. The company is headquartered in Pleasanton, California in the United States, with offices in Colorado, United Kingdom, Germany, Italy, South Africa, Australia, China and Singapore.

FrontRange product families include GoldMine, for customer relationship management, team-based contact management and sales forces automation solutions; and HEAT, for complete service management including help-desk, knowledge management, asset management and service level management.

FrontRange Solutions drives business decisions for market-leading companies such as Affinity Logic, Barloworld, British American Tobacco (SA), Nissan, Coris Capital, Daimler-Chrysler, Datacentrix, De Beers, Financial Services Board, Johannesburg Water, Standard Bank and Volkswagen SA.

FrontRange has earned more than 60 major industry awards, including: Software Magazine "Hot 500," Windows Magazine "Win 100," Call Center CRM Solutions Magazine Editor`s Choice, RealWare Award for CRM, WinMag.com WinList Award, Entrepreneur Magazine Best Software, Call Center Solutions Product of the Year, and InformationWeek Top 50 Application Service Providers.

For more information, please visit our Web site at www.frontrange.co.za or contact us on +27 (011) 325 5600.

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