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FrontRange launches customer-driven GoldMine enhancements

New Contact Management edition delivers complete CRM lifecycle in one package
By FrontRange
Johannesburg, 14 Sep 2007

FrontRange Solutions, an established global market leader in customer relationship management, IT service management and voice applications for the mid-market, has delivered a GoldMine Premium Edition software update that provides compelling customer service and support features and improved support for Microsoft Vista and Microsoft Office 2007.

GoldMine Premium Edition 8.0.1, already widely adopted for its new user interface, links for recently viewed items, improved search capabilities and other enhancements, addresses requests by customers and users for further usability and performance. The updated solution includes more than 120 product enhancements, most notably Microsoft Office 2007 support and installation improvements, as well as the enhanced user interface and look and feel.

This new release builds on the tremendous success of the GoldMine product line and the two new editions GoldMine Premium and GoldMine Enterprise. Improvements in GoldMine Premium Edition also include improved e-mail messaging and error handling, an enhanced account roll-up that displays contact names, and one-button installer support for Microsoft SQL Server 2005 Express database.

"Premium Edition helps satisfies those who want a fast implementation and the newest capabilities in CRM including sales force automation and customer service and support. We're pleased to respond to customers with this enhanced solution. Their quick adoption validates our efforts for increased stability from a deeply rooted brand," says Kevin J Smith, Vice-President of Products for FrontRange Solutions.

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FrontRange Solutions

FrontRange Solutions develops award-winning software and solutions used by more than 130 000 companies and over 1.7 million seats worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families are designed to optimise customer investment by their interoperability, specifically for small to medium enterprise (SME) and distributed enterprise organizations.

Solution families are defined by three customer-centric market areas: customer relationship management (CRM) including GoldMine; IT service management including the HEAT, ITSM and Infrastructure Management product lines; and Voice, which integrates IP business phone systems, IP telephony and advanced contact centre software solutions improving customer relations cost-effectively. This comprehensive product set provides a unique customer service and support scenario, unrivalled in the market today.

Customers representing 44% of the Fortune 100 and 76% of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, 'Electricit'e de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call 011 325 5600 or visit www.frontrange.com.

Editorial contacts

Trevor Jones
Ogilvy Public Relations Worldwide
(011) 709 9660
Charlene Bredenkamp
FrontRange
(011) 325 5600