St Helier, Jersey, 01 Feb 2009
Kaseya (http://www.kaseya.co.za), a leading provider of information technology (IT) automation software for public and private sector organisations, today announced that Event Information Technologies (Event IT) has adopted its IT Automation Platform to deliver managed IT services to small business customers. By using Kaseya to centralise, simplify and automate network and systems support, the IT services company has reduced visits to customers by 80%, enabling Event IT to support a much larger customer base without hiring additional engineers.
At the first phase of the deployment, Event IT is using Kaseya to centralise the management of more than 300 servers and desktops through an integrated, Web-based interface. Constant systems monitoring, coupled with the automation of key procedures and tasks such as patch management, running virus scans and deletion of unwanted temporary files, is enabling Event IT to improve response times and minimise downtime for end-users. Event IT intends to increase the number of supported devices to more than a 1 000 computers over the next six months.
Kaseya's remote control also eliminates the need for engineers to travel to customer sites to carry out routine systems maintenance or fix problems, making Event IT's operation highly efficient. By ensuring solid administrative procedures and IT policies, customer sites can be standardised as much as possible and therefore maintained and supported highly cost-effectively, with lower prices passed on to customers as a result.
Willem Wessels, Managing Director of Event IT, comments: “We focus on working with small businesses with limited or no in-house IT capability for whom reliance on their IT infrastructure is high, but budget is always a sensitive consideration. Our model of billing by the hour, rather than task, meant the number of client sites we could support was determined by the number of staff we employed, and for clients the cost of outsourcing IT support didn't always stack up against taking it in-house.”
“Using Kaseya we can manage all our customers' systems more completely, but with less effort and at a lower price, while also broadening our scope of value-added services to generate additional revenue. Implementation of the Kaseya platform was straightforward and the company provided us with valuable resources to assist with implementation and the transformation of our business to a managed services model,” continues Wessels.
Key features of the Kaseya IT automation platform for IT solutions providers include:
* Fully automated patch management
* Easy, powerful and comprehensive scripting for scheduling and automating tasks
* Automated, recurring and complete hardware inventory and software inventory and audits
* System monitoring and event alerts
* Secure remote control
* Comprehensive, integrated management reporting
* Powerful anti-virus and anti-spyware detection
Garth Hayward, Regional Manager Africa, adds: “The Kaseya IT automation platform fits perfectly with the South African market, as now more than ever small businesses need high quality IT services that are affordable and reliable. With solid administrative procedures and IT policies, Event IT was able to standardise its procedures and support each client in an effective manner. This allows the company to differentiate itself from competitors by offering clients higher quality services at a much lower cost.”
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