Direct Channel Marketing invests further R1.6m in DataVoice solutions

Issued by Blain Communications for Spescom
Johannesburg, 03 Oct 2006

Direct Channel Holdings, SA's largest outsource contact centre, has invested an additional R1.6 million in DataVoice voice recording solutions from Business Connexion, a value-added reseller (VAR) of Spescom DataVoice.

Direct Channel conducts telemarketing campaigns for clients in various industries, most notably in the financial services and insurance sector where the voice recording of each call is a critical requirement.

Direct Channel has purchased a DataVoice full enterprise voice recording solution, which includes the Orion Professional recorder and Nexus Enterprise management system. The technology will be utilised in its new 650-seat call centre facility in Randburg.

Spescom DataVoice provides turnkey voice transaction management recording solutions that not only record all calls but also manage the system in terms of call statistics, alarm monitoring and speech biometrics.

Spescom DataVoice commercial manager, Leon Rusch, says: "Direct Channel needed a reliable voice transaction management system, which we successfully deployed. The technology not only assists the client in the fulfilment of legal obligations but also helps them to deliver world competitive customer service."

Spescom

Spescom, a Proudly South African company, is a multinational technology innovator with direct operations in the US, UK and South Africa.

The group is publicly listed on the JSE Limited (Spescom Ltd).

Spescom is an information and communications technology company focused on the various aspects of enterprise content management.

The group provides products and solutions to connect to the network economy, as well as enterprise software to manage information and knowledge.

Specifically, Spescom supplies solutions in the areas of access network, enterprise information management, multimedia transaction recording, broadcast and customer contact centres.

Spescom DataFusion, the group's contact centre operation is a certified Avaya Platinum business partner. This is a distinction reserved for select enterprises with proven world-class technical expertise and customer service.

Spescom markets its products worldwide through appointed partners and distributors under the eB brand for its enterprise software, and the DataVoice brand for its multimedia transaction recording solutions. DataVoice is marketed internationally by London-based Spescom Limited UK. eB is sold by US-based Spescom Software Inc.

Spescom's global customer base consists of multinational organisations including leading enterprises in the utilities, telecommunications, transportation, financial, banking and insurance sectors.

Worldwide, customers include: Eskom, Blake & Associates, Nedcore, Auto & General, IBM, First National Bank, Wesbank, Cell C, Old Mutual, Direct Axis, ICG, Siemens, National Bank of Dubai, Telecom Austria, Lloyds TSB, National Bank of Kuwait, Dubai Police, WHSmith, Network Rail (Railtrack); City of Lancaster,Aker Kvaenrner, Bechtel, Pan American Energy, Lloyds Register, Caterpillar, Colorado Springs Utilities, Entergy, Ameren UE, Constellation Energy Group, Seabrook, Telkom SA, Vodacom, MTN, Grintek and Econet.

For more information on Spescom, please visit www.spescomsoftware.com and www.spescom.com.

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